1. Agreement and order of precedence
By creating an account, accepting an order, using an API or accessing the Services, you agree to these Terms, the Privacy Policy, Acceptable Use Policy, applicable order forms and referenced platform rules. If an executed order conflicts with these Terms, the order controls only for that conflict. The DPA controls personal-data processing.
2. Eligibility and accounts
You must be legally capable of contracting and use the Services for lawful business purposes. You are responsible for accurate account information, authorised users, credentials, workspace permissions, API keys and all activity under your account. Notify us promptly of unauthorised use. Accounts may not be sold, shared outside the subscribing organisation or used to evade limits.
3. Services and customer responsibilities
Paurtal may provide messaging, shared inbox, CRM, campaigns, automations, AI tools, event management, tickets, payments, analytics, brand creation, websites, domains, email, integrations and related features. Features may depend on plan, region or third-party availability and may change as the platform develops.
You are responsible for your business, recipients, content, products, events, pricing, taxes, refund policies, customer support, legal notices, consent records, configurations and decisions made using the Services. Paurtal is a technology provider and is not the merchant, event organiser, employer, financial institution, telecommunications carrier or legal adviser for customer activities.
4. Messaging, Meta and communications compliance
You must comply with applicable privacy, consumer-protection, telemarketing, anti-spam and electronic-communications laws, together with Meta Platform Terms, WhatsApp Business Terms, Messaging Policy, Commerce Policy and template requirements. You must obtain and document valid recipient opt-in where required, identify the sender, honour opt-outs promptly and avoid misleading, unlawful or excessive messaging.
You may use platform data only for the purpose for which access was granted. You must not sell it, combine it for unauthorised surveillance or profiling, circumvent platform controls, scrape it, or use it to determine eligibility for credit, employment, housing, insurance or similar high-impact decisions without express legal authorisation. Meta or another provider may restrict, reject or terminate access; Paurtal is not liable for third-party enforcement outside its control.
5. Customer data and privacy
You retain ownership of content and data you submit (“Customer Data”). You grant Paurtal and its subprocessors a worldwide, limited licence to host, copy, transmit, analyse, display and otherwise process Customer Data solely to provide, secure, support and improve the Services, comply with law and enforce agreements. You warrant that you have all rights, notices, consents and lawful bases necessary for Customer Data and instructions.
You must not submit special-category, health, biometric, financial-account, government-identifier or children’s data unless the feature is intended for it and you have implemented all legally required safeguards. Export important data before termination.
6. AI and automated features
AI outputs are probabilistic and may be incomplete, inaccurate or unsuitable. You must review outputs before use and remain responsible for messages, content, recommendations and decisions. Do not rely on AI output as legal, medical, financial or other professional advice. You may not use AI features for unlawful discrimination, impersonation, deception, rights violations, high-risk decisions without appropriate human oversight, or to develop competing foundation models.
As between the parties and to the extent permitted by law, you retain rights in your inputs and own Paurtal-generated outputs created specifically for you, excluding Paurtal technology, templates, licensed materials, third-party rights and non-unique elements.
7. Plans, fees, taxes and payment services
Fees, credits, usage limits, messaging charges and billing cycles are set out in the applicable plan or order. Charges are generally non-refundable except where required by law or stated in an order. You authorise recurring charges and must pay applicable taxes. We may suspend paid features for overdue amounts after reasonable notice.
Payments made through connected processors are also governed by their terms. Paurtal does not guarantee settlement, reversals, exchange rates or provider availability. Customers remain responsible for refunds, disputes, chargebacks and transaction legality.
8. Intellectual property and feedback
Paurtal and its licensors own the Services, software, APIs, documentation, designs, trademarks and underlying technology. Except for the limited right to use the Services during the subscription, no rights are transferred. You may not reverse engineer, bypass security, copy material portions, resell without authorisation, remove notices or interfere with the Services. Feedback may be used without restriction or obligation.
9. Third-party services
Integrations—including Meta, WhatsApp, authentication, hosting, AI, payment, domain, email and analytics providers—are governed by their own terms. You authorise Paurtal to exchange required information with enabled providers. Paurtal does not control and is not responsible for third-party content, policies, outages or changes, but will use reasonable care in selecting and managing its subprocessors.
10. Suspension and termination
Either party may terminate as stated in an order, or for uncured material breach after reasonable notice. We may immediately restrict or suspend access to prevent security harm, unlawful conduct, spam, platform violations, non-payment, risk to other users or legal exposure. Where practical, we will give notice and an opportunity to cure. On termination, access ends and data is handled under the DPA and Privacy Policy. Provisions intended by nature to survive will survive.
11. Service commitments and disclaimers
We will provide the Services with reasonable skill and care. Except as expressly stated and to the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation. We do not guarantee message delivery, campaign results, AI accuracy, payment completion, third-party approval or regulatory outcomes.
12. Limitation of liability
Nothing excludes liability that cannot lawfully be excluded, including liability for fraud or wilful misconduct. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or loss of profits, revenue, goodwill or data. Paurtal’s aggregate liability arising from the Services will not exceed the fees paid or payable for the affected Services during the 12 months preceding the event giving rise to the claim. These limits apply across all theories of liability and reflect the allocation of risk.
13. Indemnity
You will defend and indemnify Paurtal, its affiliates and personnel against third-party claims, losses and reasonable costs arising from Customer Data, your products or events, unlawful or unauthorised messaging, breach of these Terms or applicable law, infringement by your content, or misuse of the Services. Paurtal will promptly notify you and permit reasonable control of the defence, subject to our right to participate.
14. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law rules. The courts located in Gauteng, South Africa have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court. Before filing a claim, the parties will attempt in good faith for 30 days to resolve it through written escalation. Mandatory consumer rights in your country remain unaffected.
We may update these Terms for legal, security or service changes. Material updates will be notified where required. Continued use after the effective date constitutes acceptance; if you do not agree, stop using the Services.
15. Contact
Paurtal South Africa (Pty) Ltd
Registration: 2026/011667/07
0 Kopje Road, Morningside, Sandton, Gauteng 2057, South Africa
legal@paurtal.com